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Return Merchandise Authorisation (RMA)
Please proceed as follows should you want to register a complaint in respect of defective products:
Before you send a defective product to the Olympia Service Center for repair, you require an RMA number (Return Merchandise Authorisation).
The contact form in the Olympia RMA portal requests all the information necessary in order to assign such a number. After you have entered, checked and sent all the necessary information, you will receive an e-mail containing a link for you to track the processing status. Therefore, pay attention that you enter your e-mail address correctly.
Please select:

After entering your data, our Service team receives a notification regarding your concern and will contact you with regard to further procedures.
This can take up to two working days. You will receive an e-mail containing information on the dispatch of defective products and authorisation of the RMA number in respect of your specific service requirements.
Devices which are sent to us must be packed so that they are sufficiently well-padded and shock resistant. Please note that risks related to transport damage lie with the dispatcher. If you no longer have the original packaging, send the device in a robust, sufficiently well-padded box.
We would like to point out that we assume no liability for accessories or third-party accessories sent to us without request.
If you have any queries, we can be contacted Monday to Thursday between 8:00 a.m. and 5:00 p.m. and Friday between 8:00 a.m. and 3 p.m. at 0180 501 75 14 (costs at time of going to print from German landline: 14ct./min.; maximally 42 ct./min. from a mobile network)!